Terms and Conditions

1. Definitions

"We", "Us", "Our", "Anka Academy": Refers to the operators of Anka Academy, providing online primary tutoring in the United Kingdom.

"You", "Your", "Parent": Refers to the parent, guardian, or bill-payer registering a Student for the Services.

"Student": Refers to the minor (Year 1 to Year 6) participating in the online tutoring sessions.

"Tutor": Refers to the vetted educational professional providing the tutoring services on behalf of Anka Academy.

2. Safeguarding and Child Protection

2.1. Vetting: Anka Academy is committed to the highest standards of child safeguarding. All UK-based Tutors undergo rigorous face-to-face interviews, reference checks, and mandatory Enhanced DBS (Disclosure and Barring Service) checks before commencing any teaching.

2.2. Supervision: While Tutors are thoroughly vetted professionals, parents/guardians remain entirely responsible for the welfare and supervision of the Student within their home environment during online sessions.

2.3. Conduct: We reserve the right to immediately terminate a session or suspend Services without refund if a Student or Parent exhibits abusive, disruptive, or inappropriate behaviour towards a Tutor or other students.

3. Bookings, Fees, and Payments

3.1. Pricing: Our standard rates are between £10–£18 per hour for group sessions and starting from £35 per hour for 1-to-1 sessions. Prices are subject to change, but any changes will not affect bookings already confirmed and paid for.

3.2. Payment Terms: All fees must be paid in advance of the scheduled tutoring sessions via our designated secure payment portal. Failure to pay in advance will result in the cancellation of the session.

3.3. Free Assessment: The initial diagnostic assessment is provided completely free of charge and carries no obligation to purchase further Services.

4. Cancellations, Rescheduling, and Refunds

4.1. Statutory Cooling-Off Period (Consumer Contracts Regulations): Under UK law, you have a 14-day right to cancel your initial booking and receive a full refund. However, if you expressly request that the Services (tutoring sessions) begin within this 14-day period, you agree that you will be liable to pay for any Services provided up to the point of cancellation.

4.2. Standard Cancellation Policy: We require a minimum of 24 hours' notice for the cancellation or rescheduling of any booked session.

4.3. Late Cancellations: Cancellations made with less than 24 hours' notice, or failure of the Student to attend the scheduled session (no-show), will be charged at the full rate, and no refunds will be issued.

4.4. Tutor Unavailability: In the rare event that a Tutor is unable to attend a scheduled session (e.g., due to illness or technical failure on our end), we will provide a substitute Tutor, offer a rescheduled session, or issue a full refund for that specific session.

5. Technical Requirements and Platform Uptime

5.1. User Responsibility: You are solely responsible for ensuring you have a stable internet connection, appropriate hardware (computer/tablet, webcam, microphone), and compatible software to access the Services. We accept no liability for sessions missed or disrupted due to your technical failures.

5.2. Platform Availability: Our digital infrastructure is powered by Google. While we strive for 100% uptime, we do not guarantee that the Site or Services will be uninterrupted or completely error-free. We shall not be liable for any temporary unavailability due to server maintenance, updates, or events outside our control (Force Majeure).

6. Limitation of Liability and Academic Outcomes

6.1. No Academic Guarantees: Anka Academy provides expert educational support, including UK National Curriculum alignment and 11+ Exam preparation. However, we make no guarantees, warranties, or representations regarding specific academic outcomes, test results, SATs scores, or successful admission to any grammar or independent school.

6.2. Liability Cap: To the maximum extent permitted by English law, our total liability to you for any claim arising out of or in connection with these Terms or the Services shall not exceed the total fees paid by you to us in the three (3) months preceding the claim.

6.3. Statutory Rights: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or affects your statutory rights as a consumer under the Consumer Rights Act 2015.

7. Intellectual Property

7.1. All content on the Site, including but not limited to gamified modules, curriculum pathways, phoenix characters, lesson materials, texts, graphics, and logos, is the exclusive intellectual property of Anka Academy.

7.2. You are granted a limited, non-exclusive, non-transferable license to use the materials solely for the Student's personal educational purposes during their enrollment. You must not copy, distribute, record, or commercially exploit any of our materials.

8. Data Protection and Privacy (UK GDPR)

8.1. We comply strictly with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8.2. Zero Local Storage: We do not store sensitive private data on our local website servers. All login details, video sessions, student profiles, and tutor information are securely managed via Google’s enterprise-grade infrastructure.

8.3. We do not and will never sell your personal data. For full details on how we collect, process, and protect your data, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law

9.1. Complaints: We aim to resolve all issues amicably. If you have a complaint, please contact our Head of Academy at info@ankaacademy.co.uk in the first instance.

9.2. Jurisdiction: These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

9.3. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms or the Services.

10. Amendments to these Terms

We reserve the right to amend or update these Terms at any time to reflect changes in the law, our business operations, or our Services. We will notify you of any significant changes via email or a prominent notice on the Site. Continued use of the Services following such changes constitutes your acceptance of the revised Terms.